Advise & FAQ
Ordering and payment
How do I place an order?
Once you've found your favorite shade, click the ADD TO CART button. You can purchase a color sample by selecting "Sample (A4 adhesive)" under product selection or purchase a can (or cans) of paint by selecting that option. Select the desired quantity of samples or cans. When you click the shopping cart icon at the top right corner of the page you can see the products in your cart. You can also go to the shopping cart page to edit your order.
When you are satisfied with your choices, go to the checkout from the CHECKOUT button. Enter shipping and billing information and select a shipping and payment method. Payment is made via credit card or Klarna invoice.
Once the payment is successful, you will see an order summary and receive an order confirmation email. The products you buy will be packed for delivery as soon as possible, so now all you have to do is wait.
Can I add or remove products after I've submitted my order?
What payment methods do you accept?
Can I pay by invoice or installment?
I chose card payment as the payment method. When will the charge come through?
How do I know my information is secure?
All customer information is treated confidentially and we ensure that all information you provide to us remains protected and private. We comply with data protection laws. Personal data can be used for the development of e-commerce operations and product range and for statistical purposes.
You can read more about the processing of personal data in our privacy statement. Additional questions can be emailed to firstname.lastname@example.org.
Delivery, exchange and return
What are the available delivery options and how much does it cost?
How long does delivery take?
Can I track delivery?
You can track your order with the link provided in the shipping confirmation.
What do I do if all the products I ordered did not arrive in the shipment?
What do I do if a product I received is defective or incorrect?
Contact our customer service at email@example.com.
Please note that in plastic-free paint natural oil easily rises to the surface in the paint can. With thorough mixing the paint will regain its even consistency.
Do I have the right to exchange or return your products?
Our products have a 14-day return policy. Please contact us first by email at firstname.lastname@example.org and provide a brief reason for the return. In response, you will receive detailed instructions for returning the product.
The returned product must be unused, in a condition fit for sale and in its original packaging. The paint can must be unopened. You will have to pay the return postage. We will refund the purchase price of the product as soon as possible after the return is received, using the payment method used in the original payment. If you do not contact us within 14 days of receiving your order, we reserve the right not to accept returns. Please note that failure to pick up your order is not the same as a return.
How much does one paint can weigh?
Which countries do you ship to?
Currently www.coverstorypaint.nl ships within Netherlands.
If you want to order abroad, use www.coverstorypaint.com to order paint to Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain and Sweden.
Within Finland we ship from www.coverstorypaint.fi.
General information about paints
What is a paint binder? And why do you use natural oil?
The plastic-free binder does not form a plastic film on the painted surface but allows the structures to breathe.
What is VOC?
Many hardware store paints release VOC emissions during painting and drying. We want our paint to be better for us and the planet, which is why Cover Story paint is completely VOC-free.
What does paint gloss mean?
What does water-based paint mean?
Cover Story's paints
Why 47 shades instead of 470?
Does the paint need a primer?
If you are painting a new wall or ceiling for the first time, painting an old, untreated surface, or if you are changing the color of the wall from very dark to very light, it is a good idea to put a primer under the topcoat. You can conveniently order Cover Story primer from our online store - look for 000 PRIMER.
Which surfaces is the paint suitable for?
Can I paint Cover Story directly onto an interior log surface?
Can Cover Story paints be painted directly onto a lacquered wood surface?
Can I paint Cover Story paint over wallpaper?
If you want to paint over the wallpaper, make sure the wallpaper is firmly adhered. Poorly adhered or broken wallpaper may warp during painting. Minor wear and tear may be ok, but painting over a surface will not repair it. Also, note that wallpaper seams and embossments are easily visible.
However, you can paint on top of paper wallpaper if it's in good condition. A few notes about painting: Apply the first coat of paint as quickly as possible, avoiding unnecessary rubbing, as paper wallpaper is very sensitive to moisture. Allow the first layer to dry well. You can paint the second layer thicker, as it will no longer be absorbed by the wallpaper but will sit on the first layer of paint.
Are Cover Story paints suitable for any dry interior at home?
You can also paint basements and cold porches, as well as spaces where the temperature varies throughout the year, as long as the surface doesn't get wet or soggy.
Can I use the same paint on the walls and ceiling?
Please note, however, that you cannot paint directly onto a plaster ceiling surface with water-based paint. So before painting, make sure that your ceiling can withstand the water-based paint and will not soften on contact with water.
Can I paint Cover Story paint directly onto old (acrylate) paint?
Can I paint doors and moldings with the same Cover Story paint as the walls?
Unlike doors, moldings are less likely to endure wear and tear so they can be painted in the same shade as the wall without problems.
Can I paint directly onto fiberglass wallpaper?
What temperatures can your paint withstand? Can I paint a fireplace with Cover Story paint?
Can your paint also be used to paint furniture?
However, in furniture and surfaces like shelving our paint may remain very well - but keep in mind that wear affects the durability of the paint surface and it's good to be prepared for patching.
Can I paint over a rough, decorative paint surface with Cover Story paint? Do I need a primer?
A rough surface may absorb more paint than a smooth wall surface, so we recommend applying a little more paint. Also, you should choose a roller with lengthier pile.
Can I paint on top of chalk paint with Cover Story paints?
Is your paint a safe choice for the nursery?
Unlike many hardware store paints that contain plastic binders, Cover Story paints use 100% natural oil as a binder. Because no plastic film forms on the surface to be painted, the structures are allowed to breathe, which reduces damage caused by moisture such as mold.
And because our color chart is curated in 47 lovely shades, your child is guaranteed to find their favorite!
Does the matt paint withstand cleaning?
You can also wash a matt wall with water. However, don't worry if the color darkens when it gets wet. A plastic-free paint surface will pass water and thus darken, but the color will even out as it dries. The paint will not come off when washed.
However, glossy paint copes better with hard wear and tear than matt paint.
Are all Cover Story paints plastic-free?
Where do the raw materials come from?
Are your paints vegan and produced without animal testing?
Does paint-tinting cost extra?
What size cans does the paint come in?
Do I need a separate opener to open the paint can?
What painting supplies do you sell?
How do you ensure the quality of paint batches?
Use, recycling and maintenance
Why do you use adhesive sample pieces instead of standard sample swatches?
Why should I do my own paint job?
When shouldn't I do my own paint job?
How much paint do I need?
One 3.6 liter paint can is enough for one coat on a surface of 30-40m². The 9.0 liter can covers about 70-100m² surface once.
If you have leftover paint, give it to a friend or store the can carefully for the next use. See the tip below on storing an opened paint can.
How long does the paint last?
Tip: If you think you may not use all the paint at once, don't dip your painting equipment in the can as you paint. Instead, pour the paint into a separate container, such as a roller tray - this way you won’t transfer contaminants to the can and the paint will stay usable for longer. Clean the can's edges and lid and close it tightly for the next use. Be sure to mix the paint thoroughly before the next paint job.
A strange color has appeared on top of the paint. Is the paint ruined?
What do I do if the paint has frozen?
How can I recycle surplus paint and painting supplies?
Once you have painted all the surfaces you want, recycling is the last stage of the painting project. Remember that liquid paint and paint waste are officially classified as chemical waste (despite the fact that our paint is plastic-free). In other words, if there is liquid paint left on the bottom of the can, set it aside for chemical waste collection. Regional collection points and recyclable collection trucks receive chemical waste. If the paint has caked to the bottom of the can you can dispose of it into mixed waste.
Painting supplies should be cleaned immediately after use and stored for the next painting project. The high quality painting tools in the Cover Story painting supply kits have been selected and tested so they'll last time after time when well maintained. Dry brushes and rollers that are past their usefulness belong to mixed waste, as does the wooden mixing stick. The metal roller frame and any empty paint cans should go to metal collection.
How should paint cans be recycled?
How should I clean my equipment?
It's recommended you clean painting supplies immediately after use, as the paint will stick to the brushes as it dries. Cover Story paints are water soluble, which means that water alone is enough to clean the equipment. However, brushes must be soaked and any paint residue removed from equipment before you can rinse it under running water.
First blot or wipe off excess paint on the edge of the paint can or onto some newspaper, then put the brushes in a separate container such as a bucket. Allow the paint residue to settle to the bottom of the soaking pan. Water separated from the precipitate can be poured down the drain and equipment can be given a final rinse under running water.
Dried paint can be disposed of in mixed waste. If you are planning to paint the next day, put the tools in a plastic bag. This way you avoid unnecessary washing and you can easily continue your paint job.
How should I clean a painted surface?
Where are the paints made?
Where are the painting supplies made?
Where and from what materials are painting supplies and packaging packages made?
What is done with the paint waste that's generated during manufacturing?